Terms of service
Terms of Service
Last updated: May 26, 2026
Welcome to National General Supply.
These Terms of Service (“Terms”) govern your access to and use of the National General Supply website, products, services, content, features, and online shopping experience (collectively, the “Services”).
By accessing this website, browsing our store, creating an account, placing an order, or using any part of the Services, you agree to be bound by these Terms and all applicable laws and regulations.
If you do not agree to these Terms, you should not use this website or place an order.
About National General Supply
National General Supply is a U.S.-based online retail store offering curated essentials for modern homes, pets, lighting, workspaces, and everyday utility needs.
Business location:
Miami, Florida, United States
Customer support email:
info@nationalgeneralsupply.com
Customer support hours:
Monday – Friday, 9:00 AM – 5:00 PM Eastern Time
Typical response time:
1–2 business days
Online Store Terms
By using this website, you represent that you are at least the age of majority in your jurisdiction or that you are using the website under the supervision and consent of a parent or legal guardian.
You agree not to use our website, products, or Services for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose.
You agree not to interfere with the security, functionality, operation, or performance of the website, including by attempting unauthorized access, introducing malicious code, scraping content, using bots without permission, or engaging in activity that may disrupt or damage the Services.
Product Information
We make reasonable efforts to display product descriptions, images, pricing, availability, shipping information, and other product details accurately.
However, we do not guarantee that product descriptions, images, colors, specifications, pricing, inventory status, promotions, or other content will always be complete, current, accurate, or error-free.
Product colors and appearance may vary depending on screen settings, lighting, device display, photography, supplier images, or manufacturing variations.
We reserve the right to correct errors, update product information, change pricing, remove products, or cancel affected orders when necessary.
Pricing and Availability
All prices are listed in U.S. dollars unless otherwise stated.
Product pricing, promotions, discounts, availability, shipping options, and product details may change at any time without notice.
We reserve the right to limit quantities, refuse orders, cancel orders, or discontinue products at our discretion, subject to applicable law.
Order Acceptance
Placing an order through our website does not guarantee acceptance of the order.
Orders are subject to product availability, payment authorization, fraud screening, shipping restrictions, inventory limitations, supplier availability, and other operational factors.
We may refuse, cancel, limit, or refund any order for reasons including, but not limited to:
Product unavailability
Inventory or supplier constraints
Payment issues
Suspected fraud or unauthorized activity
Pricing or listing errors
Shipping restrictions
Incorrect customer information
Violation of these Terms
Operational or fulfillment limitations
If we cancel an order after payment has been processed, we will issue a refund for the canceled item(s) as required by applicable law and our posted policies.
Customer Information
By placing an order, you represent that all purchase, payment, billing, shipping, and contact information provided is accurate, current, complete, and authorized.
Customers are responsible for providing a complete and correct shipping address, including apartment, suite, unit, building, or access details when applicable.
We are not responsible for delays, failed deliveries, lost packages, additional costs, or returned shipments caused by inaccurate, incomplete, or outdated customer information.
Payments
Payment must be successfully authorized before an order is processed.
Accepted payment methods are shown at checkout and may include available digital wallets or other payment options supported by our payment processors.
We do not store full payment card information directly on our website. Payment processing may be handled by Shopify, payment processors, banks, card networks, or other third-party payment service providers.
Shipping and Delivery
Shipping and delivery are governed by our posted Shipping Policy, which is incorporated into these Terms by reference.
National General Supply currently ships within the United States only.
Orders are typically processed within 1–3 business days before shipment, excluding weekends and holidays.
After processing, estimated delivery times are typically 5–12 business days, depending on the product, destination, carrier performance, supplier location, inventory status, fulfillment method, holidays, weather, or other circumstances beyond our reasonable control.
Delivery estimates are provided for convenience only and are not guaranteed.
Product fulfillment may be handled through supplier, inventory, and logistics partners depending on the item purchased. This may affect processing times, shipment origin, carrier selection, delivery estimates, tracking availability, and whether items in the same order arrive separately.
Customers should review our Shipping Policy before placing an order.
Returns and Refunds
Returns, refunds, exchanges, cancellations, damaged items, incorrect items, missing items, and related issues are governed by our posted Refund Policy and Shipping Policy, which are incorporated into these Terms by reference.
National General Supply accepts eligible returns within 30 days of delivery, subject to the conditions stated in our Refund Policy.
Customers are responsible for reviewing our Refund Policy before placing an order.
Order Cancellations
Customers may request to cancel an order by contacting us at:
info@nationalgeneralsupply.com
Cancellation requests are not guaranteed.
If an order has already been processed, fulfilled, shipped, or transferred to a supplier, fulfillment partner, or carrier, the customer may need to follow the return process after delivery.
Promotions and Discounts
Promotions, discount codes, offers, and special pricing may be subject to additional terms, expiration dates, product exclusions, quantity limits, or other restrictions.
We reserve the right to modify, suspend, cancel, or refuse any promotion or discount at any time, subject to applicable law.
Discounts and promotions may not be applied retroactively unless expressly stated by us.
Third-Party Services and Fulfillment Partners
Our website and Services may rely on third-party platforms, vendors, payment processors, shipping carriers, fulfillment providers, analytics providers, marketing providers, and other service providers.
National General Supply is powered by Shopify, which enables us to operate our online store and provide the Services.
We are not responsible for third-party service interruptions, carrier delays, third-party platform issues, supplier delays, payment processor issues, or other matters outside our reasonable control, except as required by applicable law.
Third-Party Links
Our website may contain links to third-party websites, platforms, tools, or services.
We are not responsible for the content, policies, privacy practices, accuracy, security, or reliability of third-party websites or services.
Accessing third-party websites or services is at your own risk.
Intellectual Property
All content on this website, including text, branding, graphics, logos, images, product selections, layout, design, page structure, and other materials, is owned by or licensed to National General Supply or its content providers and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, republish, display, sell, exploit, or use website content for commercial purposes without prior written permission.
User Comments, Feedback, and Submissions
If you send us comments, feedback, suggestions, reviews, photos, messages, or other submissions, you agree that we may use, edit, publish, or display them as permitted by applicable law and our Privacy Policy.
You agree not to submit unlawful, abusive, defamatory, misleading, infringing, obscene, harmful, or fraudulent content.
We reserve the right to remove or refuse user-submitted content at our discretion.
Prohibited Uses
You may not use this website or the Services:
For unlawful, fraudulent, misleading, abusive, or harmful purposes
To violate any applicable law or regulation
To infringe intellectual property or privacy rights
To submit false, inaccurate, or misleading information
To interfere with website security or functionality
To transmit malware, viruses, or harmful code
To scrape, crawl, copy, or extract website content without permission
To place fraudulent or unauthorized orders
To impersonate another person or entity
To abuse promotions, discounts, returns, refunds, or customer support processes
We reserve the right to terminate or restrict access to the Services if we believe these Terms have been violated.
Privacy
Your use of the website and Services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
Please review our Privacy Policy before using the Services or placing an order.
Disclaimer of Warranties
To the fullest extent permitted by law, the website, products, and Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, except as expressly stated by us or required by applicable law.
National General Supply does not guarantee that the website will be uninterrupted, secure, error-free, or free from harmful components.
We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade, to the maximum extent permitted by law.
Some jurisdictions do not allow certain warranty limitations, so some limitations may not apply to you.
Limitation of Liability
To the fullest extent permitted by law, National General Supply shall not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages arising out of or related to your use of the website, products, Services, shipping delays, product availability issues, website interruptions, pricing errors, third-party services, or unauthorized third-party conduct.
To the fullest extent permitted by law, our total liability for any claim related to an order shall not exceed the amount paid by the customer for the specific product giving rise to the claim.
Nothing in these Terms limits any liability that cannot be limited under applicable law.
Indemnification
You agree to indemnify and hold harmless National General Supply, its owners, operators, employees, contractors, service providers, suppliers, and affiliates from any claim, demand, loss, liability, damage, cost, or expense, including reasonable attorneys’ fees, arising from your violation of these Terms, misuse of the Services, violation of applicable law, or infringement of third-party rights.
Force Majeure
We are not responsible for delays, failures, losses, or inability to perform caused by events beyond our reasonable control, including carrier delays, supplier delays, weather events, natural disasters, labor disputes, utility failures, internet outages, cyber incidents, government actions, war, terrorism, pandemics, emergencies, or other force majeure events.
Governing Law
These Terms and any dispute arising from or relating to these Terms, the website, products, or Services shall be governed by the laws of the State of Florida, United States, without regard to conflict of law principles, except where prohibited by applicable law.
Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to this website.
The “Last updated” date at the top of these Terms indicates when the Terms were most recently revised.
Your continued use of the website or Services after changes are posted constitutes acceptance of the updated Terms.
Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies posted on this website, constitute the entire agreement between you and National General Supply regarding your use of the Services and purchases from the website.
Contact Information
For questions about these Terms, customers may contact us by email at:
info@nationalgeneralsupply.com
Business location:
Miami, Florida, United States
Customer support hours:
Monday – Friday, 9:00 AM – 5:00 PM Eastern Time
Typical response time:
1–2 business days