Refund policy
Refund Policy
Last updated: May 26, 2026
National General Supply accepts eligible returns within 30 days of delivery, subject to the conditions below.
Return Eligibility
To be eligible for a return, the item must be in the same condition that the customer received it, unused, undamaged, with all original packaging, accessories, manuals, tags, and documentation included when applicable.
Customers must provide proof of purchase, such as an order confirmation email or order number.
How to Start a Return
To start a return, customers must contact us at:
info@nationalgeneralsupply.com
Please include the order number, the item being returned, the reason for the return, and any relevant photos if the item is damaged, defective, incorrect, or incomplete.
Customers should not send items back without contacting us first and receiving return instructions.
If a return is approved, return instructions and the applicable return shipping address will be provided by email.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, incorrect, or otherwise approved by us as an exception.
Original shipping charges, if any, are non-refundable unless required by applicable law or unless the return is due to our error.
We are not responsible for return packages that are lost, delayed, or damaged in transit. We recommend using a trackable shipping method.
Damaged, Defective, Incorrect, or Incomplete Items
Customers must inspect their order upon delivery and contact us as soon as possible if the item is damaged, defective, incorrect, missing parts, or incomplete.
Please contact us at info@nationalgeneralsupply.com within 7 days of delivery and include the order number, a description of the issue, and clear photos of the item and packaging.
After review, we may offer a replacement, refund, return instructions, or another appropriate resolution depending on the facts of the case.
Non-Returnable Items
Certain items may not be eligible for return if they are used, damaged after delivery, missing original packaging or components, altered, customized, or returned outside the allowed return period.
We reserve the right to refuse a return that does not meet this policy, subject to applicable law.
Refunds
Once we receive and inspect the returned item, we will notify the customer whether the refund is approved.
If approved, the refund will be issued to the original payment method.
Approved refunds are typically processed within 10 business days after approval. Please note that banks and payment providers may take additional time to process and post the refund.
Order Cancellations
Customers may request to cancel an order by contacting us at info@nationalgeneralsupply.com as soon as possible after placing the order.
Cancellation requests are not guaranteed. If an order has already been processed, fulfilled, shipped, or transferred to a supplier, fulfillment partner, or carrier, the customer may need to follow the return process after delivery.
Lost or Missing Orders
If an order appears lost or missing, customers should contact us at info@nationalgeneralsupply.com with the order number and tracking information.
We will review the issue and may work with the carrier, supplier, or fulfillment partner to determine the appropriate next step.
Packages Marked as Delivered
If tracking shows that an order was delivered but the customer has not received it, the customer should first check the delivery location, mailbox, building reception, neighbors, household members, or local carrier office.
Customers may contact us at info@nationalgeneralsupply.com for support. We will review the issue based on the available tracking and order information.
Contact
For return or refund questions, customers may contact us at:
info@nationalgeneralsupply.com
Business location:
Miami, Florida, United States
Customer support hours:
Monday – Friday, 9:00 AM – 5:00 PM Eastern Time
Typical response time:
1–2 business days