FAQ

Frequently Asked Questions

What is National General Supply?

National General Supply is a U.S.-based online retail store offering curated essentials for modern homes, pets, lighting, workspaces, and everyday utility needs.

We focus on practical products with clean presentation, useful function, and everyday value for customers across the United States.

What kind of products do you offer?

We currently offer selected products in categories such as lighting, pet essentials, workspace products, home essentials, and everyday utility items.

Each product is selected with practical use, presentation, and customer clarity in mind.

Where do you ship?

We currently ship within the United States only.

Shipping availability may vary depending on the product, destination, supplier availability, and fulfillment method.

How long does order processing take?

Orders are typically processed within 1–3 business days before shipment, excluding weekends and holidays.

Processing times may vary depending on product availability, payment verification, order volume, supplier availability, holidays, or other operational factors.

How long does delivery take?

After an order has been processed and shipped, estimated delivery times are typically 5–12 business days.

Delivery times may vary depending on the product, destination, carrier performance, supplier location, inventory status, weather, holidays, or other circumstances beyond our reasonable control.

Delivery estimates are not guaranteed.

Will I receive tracking information?

When tracking information is available, customers will receive a shipping confirmation email with tracking details after the order has shipped.

Tracking updates may take time to appear after the carrier receives the shipment.

Can items in the same order arrive separately?

Yes. Some orders may be shipped in separate packages or from different fulfillment locations.

If an order contains multiple items, items may arrive at different times depending on product availability and fulfillment method.

Do you use fulfillment partners?

Yes. National General Supply operates as an online retail store. Product fulfillment may be handled through supplier, inventory, and logistics partners depending on the item purchased.

This may affect processing times, shipment origin, carrier selection, delivery estimates, and whether items arrive separately.

What is your return policy?

National General Supply accepts eligible returns within 30 days of delivery, subject to the conditions stated in our Refund Policy.

To be eligible for a return, the item must generally be unused, undamaged, and in the same condition received, with original packaging and accessories included when applicable.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received was damaged, defective, incorrect, or otherwise approved by us as an exception.

Please review our Refund Policy before placing an order.

What should I do if my item arrives damaged, defective, incorrect, or incomplete?

Please contact us at info@nationalgeneralsupply.com within 7 days of delivery.

Include your order number, a description of the issue, and clear photos of the item and packaging when applicable.

After review, we may offer a replacement, refund, return instructions, or another appropriate resolution depending on the facts of the case.

Can I cancel an order?

Customers may request to cancel an order by contacting us as soon as possible at info@nationalgeneralsupply.com.

Cancellation requests are not guaranteed. If an order has already been processed, fulfilled, shipped, or transferred to a fulfillment partner or carrier, the customer may need to follow the return process after delivery.

What if my package is marked delivered but I did not receive it?

If tracking shows that an order was delivered but you have not received it, please first check the delivery location, mailbox, building reception, neighbors, household members, or local carrier office.

You may contact us at info@nationalgeneralsupply.com for support. We will review the issue based on the available tracking and order information.

How can I contact customer support?

Customers can contact us by email or through our Contact page.

Email:
info@nationalgeneralsupply.com

Contact Page:
https://nationalgeneralsupply.com/pages/contact

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM Eastern Time

Typical Response Time:
1–2 business days

Business Location:
Miami, Florida, United States

Do you offer discounts or promotions?

Promotions may be available from time to time. Any active offers will be shown on the website, product pages, cart, or checkout when applicable.

Promotions may be subject to expiration dates, product exclusions, quantity limits, or other terms.

Where can I review your policies?

Customers can review our policies in the footer of our website, including:

Shipping Policy
Refund Policy
Privacy Policy
Terms of Service
Legal Notice
Contact Information